Improving Internal Communication – A workshop for all sectors

Internal communication is the lifeblood of any organisation. When it goes well, and functions efficiently, you barely even notice you’re doing it. When it doesn’t work well, things can grind to a halt, systems are brought into question and employees become frustrated. Communication difficulties often occur through an ongoing process of slow disintegration which makes it difficult to pin point what has gone wrong. It is rarely just one thing, but a series of issues that over time become problems.

For different systems and processes to work efficiently, everyone using them needs to be “on the same page”. They need to be on board and understand the value of good communication, and to be able to agree on what good communication actually is. There needs to be some kind of consensus about which methods work best in which situation, and for whom and how these methods achieve good communication.

The challenge of improving communication is complicated by a plethora of Digital Tools that are now available; which tools are effective, which ones are suitable for your organisation and how can they be effectively introduced are common questions.

This workshop will ask some key questions about how communication functions now, identify gaps and pin point areas for development.

Workshop Content

  • What does good internal communication look like?
  • Which systems are used for internal communication at the moment?
  • How effective is internal communication at the moment?
  • What needs to change to improve internal communication?
  • What Digital Tools are available to support effective communication?

Workshop Goals

  • To find out how effective internal communication is at the moment.
  • To identify existing systems, methods and processes that are used.
  • To highlight gaps, problems and issues
  • To create solutions to enable positive development of internal communication by improving use of existing systems and making suggestions/exploring the options for the introduction of new systems
  • To explore and discuss a range of Digital Tools to improve communication


  • The staff will have a better idea of what they consider good communication to be and what they need to do to achieve it.
  • They will have a better overview of what systems are currently in place
  • They will be able to decide on some concrete next steps to take including the introduction of Digital Tools
  • Communication will ultimately be more streamlined and more effective
  • By having an opportunity to discuss issues and make suggestions staff will be more engaged in the process and be able to take ownership of any actions to shape the company’s communication system

Who would benefit from this workshop?

If you are experiencing communication problems between individual staff, groups or teams then this workshop is for you. Perhaps you are having difficulty establishing and maintaining robust systems for communication, or even just finding ways for staff members to be able to talk to each other. Maybe your people have changed but your process haven’t evolved alongside. Or it could be that you are just in need of some new ways of thinking.

This workshop has been designed to be held ‘in-house’ with between 5 and 20 participants from across the organisation and ideally would need to include decision makers as well as front line staff.

How long is this workshop?

This is a full day workshop, typically 6 to 7 hours

On going support

All participants will have 24/7 on-line access for six months to the resources generated during the workshop including links to the digital tools explored during the session. This facility can also be used by participants to ask questions and share ideas.

Where is the workshop held?

Most workshops will be held at the host company’s offices. You will be able to provide a suitable meeting room with wifi and refreshments. An external meeting room can be hired at an additional cost.

How much does the workshop cost?

This depends on location but fees start at £900.00 (no VAT) for Workshops in Bristol or Gloucestershire.

Any questions or to book a workshop

 Please call Helene Jewell 07952777637 or Gerald Crittle 07827 335918

Gerald Crittle – G Acceleration

Gerald is an experienced manager who has many years’ experience at a senior level. His roots are in the construction sector and this ensures that he has a practical approach to management. More recently he has managed projects in the print, recruitment, agriculture and further education sectors.

His 10 years as company director of an SME that grew from £1m to £17m annual turnover has given Gerald a deep understanding of all aspects of managing a growing company. This experience also allows him to work at all levels within an organisation.

Gerald’s skills include streamlining back-office procedures which often includes the introduction of technology. He has extensive knowledge of workplace learning and apprenticeships for which he has won a number of national awards.

He has managed a Technology Exemplar Network of 129 colleges and FE providers and now helps organisations explore and introduce technology enhanced learning.

He is based between Cheltenham and Gloucester.

Specialities: Business Efficiency, Business Technology, Digital Skills, Project Management, Workplace Training, Learning Technology.

Linked In:

Twitter: @GeraldCrittle

Helene Jewell – Jewell Facilitation

Helene is a highly skilled facilitator who draws on her knowledge and experience of communication processes to encourage effective and meaningful group dialogue to bring the best out of the groups she works with. She qualified 20 years ago as a Speech and Language Therapist, a profession that has lead her on a voyage of discovery and learning in the field of communication, group engagement, training and facilitation. Her skills have further evolved through working in Advocacy, Community and International Development, and interpreting work.

She has worked with a wide range of clients from many different sectors both in the UK and overseas. Most recently she has worked with Engineers, IT sector professionals, Archaeologists, Avon and Somerset Police, The local Chamber of Commerce, many different small business owners, and several charities. Participants in her workshops come from a broad spectrum of professional backgrounds and vary in seniority from Board Chairs, Directors and Senior Project Managers to support staff, volunteer field workers, and groups of young people.

She is based in Bristol.

Specialities: Facilitation, Training, Organisation, Workshops, Engagement, Groups, Communication, Problem Solving, Ideation, Brainstorming.

Linked In: