I’ve just been trying to organise a night out with a group of friends – can’t be that hard can it? Well, Christmas aside, yes it is. And it’s not because we’re all busy (although we are, of course, isn’t everybody?) but because we’re all on different channels. By which I mean, everyone’s on Whatsapp except one person who can’t get into it because she’s forgotten her password. Not an unsolvable issue, but certainly one that might make you not really want to bother. Everyone’s on Facebook messenger except one person who doesn’t like Facebook. Everyone’s able to text but we can’t do a group text/reply and we all have different phone systems. See where I am going with this?
I do rather love a bit of technology, and I wholeheartedly embrace a whole host of Social Media. I am not one of the naysayers, despite my overwhelming love of face to face communication. But amongst the myriad of different issues the world may have with hi tech communication, it is the number of options available that often leave me frustrated. Too much choice can definitely scupper our chances of doing what many of these things are set up to do – allow us to communicate effectively.
When you are in a social group, the stakes are low. Someone may get a bit peeved that they didn’t get an invitation to something, and someone else will probably make sure they get the message a different way. But imagine this in a workplace setting. The stakes are far higher; frustration amongst employees, huge amounts of time wasted chasing things, and worse the haemorrhaging of important information. The possibilities for how to communicate are almost endless; Whatsapp, e-mail, texts, Facebook messenger, Slack, Skype, Snapchat, Yammer, the good old fashioned phone, and a whole lots of other things that I don’t even know about. There is rarely just one system, but there are always a lot of different preferences. We all like different things, and we all like to do things in slightly different ways.
So what’s the answer?
Well, one of the things that can be done in a proactive way, to prevent this discombobulated communication is to have a conversation. Get your employees together and create an opportunity for discussion. Whether this is a meeting, or workshop, or discussion forum, face to face communication is definitely the way forward if you want to alleviate misunderstanding and ambiguity.
- Ask people what they think works
- Ask them what they think doesn’t work
- Tell them what the business needs
- Find out what they need
- Look for some common ideas
- Consider some action steps and agreement use
By getting people to work together, face to face, person to person to share their views you will be providing everyone equal opportunity to get involved. That’s not to say you can’t use technology to hold a workshop or meeting of some kind, and how you do it is important. How you have that discussion matters if you want to get the most out of it. But the getting together of people and engaging staff in this way shows that you care what they think. It demonstrates that you want to find the best way of doing things for everyone. And this matters because they are the ones who will be using it.
The only sure way to make sure that you find out exactly what everyone thinks, is to ask. If you do this right you will have:
- Had an opportunity to share with everyone the systems that are currently in place
- Found out which ones are used most and which ones are disregarded
- Deduced which ones work best and in what situation
- Given everyone the opportunity to say what they think and to ask questions
- Involved you staff in creating their own solutions, and to have a say in what happens next. This buy in is probably the most crucial aspect. You need people on board, to use the system in the first place for it to work.
If this type of communication conundrum sounds familiar then why not give me a call. I have been working with Gerald Crittle from GAcceleration, an expert in business communication technology to create some workshop packages. The focus of these workshops is internal communication, and more effective meetings, and both workshops have an employee engagement phase, followed by a technical training. The workshops are carefully designed to make sure everyone that needs to be is involved, engaged and on board so that you can create a communication environment that is right for everyone.